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Troll Control II: Dealing With Legitimate Critics
October 18, 2011
Last week, we looked at 5 tactics to help deal with trolls and other dissenting commenters. Of course not all dissenting commenters are trolls. Some are critics with legitimate issues. In most consultations you will run into critics who have a legitimate issue ...
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Troll Control: How to Deal With Online Attacks
October 11, 2011
Online consultations just may be the best way yet to deal directly with the public. But it has a downside. When you engage online, you are vulnerable to attacks by any person or group ...
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Bringing Public Consultation into the 21st Century
September 22, 2011
The Crisis in Public Consultation There is a crisis in the public consultation world. Citizens have lost confidence in public consultations. They feel jaded. They no longer trust their decision makers, whether it be business ...
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