General Archive
3 Paradigm Shifts in Online Citizen Engagement for 2019
In 2018, the concept of “bots” and “trolls” became seared into public consciousness. Beyond miscreants harassing others online, the public became starkly aware that well-funded and coordinated efforts on social media had the power to shape political
PlaceSpeak 2018 in Review
As 2018 draws to a close, we reflect on some of the challenges and opportunities that have emerged over the past year. While online methods are no longer optional for decision-makers wanting to engage with the public,
Customer Success: Engaging Diverse Stakeholders on Short-Term Rentals
In our recent white paper, we discussed the challenges that cities face when regulating home-sharing and short-term rentals (STRs). Faced with competing interests and perspectives, regulations need to balance the priorities and concerns of
4 Haunting Online Public and Stakeholder Engagement Mistakes
Public and private sector organizations rely on feedback from the public and key stakeholders to make more effective decisions and reduce risk. As people increasingly conduct more of their lives online – from ride-sharing to online banking,
Effective Online Consultation on Home-Sharing & Short-term Rentals
The rise of AirBnb, HomeAway, VRBO and other similar platforms has brought the pros and cons of home-sharing and short-term rentals (STRs) to the forefront. With revenue from vacation rentals in the United States amounting to $13