General Archive

10 Free Multimedia Tools to Create An Engaging Online Consultation

“Inform” is the first step on the IAP2 Spectrum of Public Participation. For an effective and productive public dialogue, people need to be provided with “balanced and objective information to assist them in understanding the

Governments are transforming for the Digital Age using a Citizen First Approach

For more than two decades, governments across the globe focused on standardizing processes and introducing online services. This generated some return on investment. But with digital technology, governments can achieve so much more. Putting the constituent’s point of

Bots, “dead people” participating in Net Neutrality online consultation

From online ballot-stuffing to trolling, we have previously discussed the many ways that online consultations can be compromised.  The FCC's consultation on net neutrality has become the latest victim in

Measuring Success in Online Citizen Engagement

How do you quantify success in citizen engagement? Too often, the response to this challenging question is reduced to an arbitrary number of participants. Metrics such as the number of surveys taken or page views achieved are

Know Your Boundaries When You Engage with the Public Online

From city planning to transportation infrastructure, from school districts to resource development, decision-makers across diverse industries need to know that they are hearing from real, relevant people within affected communities. As part of