From local governments to the private sector, organizations are increasingly recognizing the importance of online citizen engagement. Supplementing in-person forms of collecting public input (e.g. town hall meetings, public hearings) with online methods is crucial ...

“Inform” is the first step on the IAP2 Spectrum of Public Participation. For an effective and productive public dialogue, people need to be provided with “balanced and objective information to assist them in understanding the ...

For more than two decades, governments across the globe focused on standardizing processes and introducing online services. This generated some return on investment. But with digital technology, governments can achieve so much more. Putting the constituent’s ...