In 2018, the concept of “bots” and “trolls” became seared into public consciousness. Beyond miscreants harassing others online, the public became starkly aware that well-funded and coordinated efforts on social media had the power to ...
Public and private sector organizations rely on feedback from the public and key stakeholders to make more effective decisions and reduce risk. As people increasingly conduct more of their lives online – from ride-sharing to ...
The rise of AirBnb, HomeAway, VRBO and other similar platforms has brought the pros and cons of home-sharing and short-term rentals (STRs) to the forefront. With revenue from vacation rentals in the United States amounting ...
At last year’s UBCM Convention, the Cowichan Valley Regional District (CVRD) received the Community Excellence Award, Best Practices in Organizational Development & Improvements, for their region-wide approach to citizen engagement. The CVRD wanted to reach residents ...
In a recent piece from our friends at Meeting of the Minds, 4 Strategies to Fix Citizen Engagement, they asked several important questions: “Can a City really be described as ‘Smart’ if it makes changes ...