For more than two decades, governments across the globe focused on standardizing processes and introducing online services. This generated some return on investment. But with digital technology, governments can achieve so much more.
Putting the constituent’s point of view at the center of every decision is a key prerequisite for success in the digital age. This does not stop with citizen facing services, but also applies across a wide range of initiatives aimed at delivering on policy mandates.
To govern in a digital society, government organizations need to put themselves in the shoes of the citizen to transform operational, process and engagement models.