3 Citizen Engagement Misconceptions: Telephone Surveys

From seniors on the internet to online replacing offline modes of engagement, we showcased three myths about accessibility and online citizen engagement in a previous post.

Today, we’re returning with three misconceptions about random sampling in telephone surveys. This mode of public opinion collection continues to be deeply ingrained in government agencies and organizations, despite growing concern about the accuracy of the data collected. While phone surveys have its benefits, such as the ability to ask in-depth follow-up questions or provide a personal touch, there are some issues which must not be overlooked.

In Conversation With: Lisa Attygalle

Each month, PlaceSpeak presents a Q&A with experts in public engagement and civic technology.

This month, we spoke with Lisa Attygalle, Director of Engagement at the Tamarack Institute. The Tamarack Institute was established to make the work of community change easier and more effective by providing research, documenting real stories, and teaching applications for community change. Lisa leads efforts to increase engagement and collaboration across the Tamarack network and community-based projects, and is an advocate for simplicity in infrastructure, frameworks and design.

3 Ways to Counter the “Global Implosion of Trust”

Every year, the Edelman Trust Barometer measures the level of trust across the world. The 2017 report was particularly damning, calling the last year a “global implosion of trust”.  The report found that less than 50% of citizens in two-thirds of countries surveyed trusted mainstream institutions such as business, government, media and NGOs. Equally troubling is the declining trust in expertise: people are just as likely to trust a friend or family member as they are a subject matter expert or professional. The floodgates are now open to populism and/or protectionism fuelled by fear, anger, and misinformation.

In Conversation With Susan Clark

Susan Clark founded Common Knowledge to pioneer “community-driven design”, including diverse stakeholders to stimulate innovative solutions on various issues. Susan is an active board member of the National Coalition for Dialogue & Deliberation (NCDD). Recently Susan has been focusing on combining the best of in-person and digital engagement and has been an adviser to Code for America, Voter’s Edge and other civic tech groups.

PlaceSpeak launches in the Cowichan Region

The Cowichan Valley Regional District (CVRD) and its member municipalities have approved the use of PlaceSpeak, a location-based citizen engagement platform, for consulting with residents and key stakeholders on an ongoing basis.

The platform’s unique geo-verification technology ensures that the CVRD and the City of Duncan, Town of Ladysmith, Town of Lake Cowichan and Municipality of North Cowichan are hearing from residents within the specific boundaries of their jurisdictions.